Book Your Free
Care Assessment
Tell us about the person who needs care. A qualified care manager will call you back within 24 hours to listen, answer your questions and help you understand the options — at no cost and with no obligation.
Tell us about your care needs
Takes around 3 minutes · All fields marked * are required
Section 2 of 5 — About the Person Needing Care
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Why families choose Marula Support Services
We understand that inviting a carer into your home is a significant decision. Here's what you can expect from us.
Carers you can trust
Every carer is DBS-checked, fully insured and has completed our comprehensive induction programme. We match you with someone who fits your needs and personality.
A plan built around you
No care packages pulled off a shelf. Your care plan is written specifically for the person receiving care, reviewed regularly and updated as needs change.
Culturally sensitive care
We understand that care should feel right culturally and personally. We have carers who speak multiple languages and understand diverse backgrounds.
Open communication
Families receive regular updates. You can reach our care management team by phone or email, and we maintain a full record of every visit.
Flexibility built in
Needs change. Whether you need more hours, fewer hours or a different type of support, we adapt quickly without lengthy notice periods.
Founded on lived experience
Marula Support Services was founded by Joyce, who spent years as a frontline carer. That experience shapes everything we do.
Areas we cover
Not sure if we cover your area? Call us on 0121-7020-176 to confirm.
Frequently asked questions
Everything you need to know before you get in touch.
Is the assessment really free?
Yes — completely. There is no charge for our initial telephone conversation or for the home assessment visit. You are under no obligation to proceed, and there is no sales pressure of any kind.
How quickly can care start?
In urgent situations, we can arrange care to begin within 24–48 hours of your assessment. For planned arrangements, we typically start within a week. We understand that care needs can change quickly.
Do I need to be from Birmingham?
We cover Birmingham and surrounding areas including Solihull, Moseley, Edgbaston, Hall Green, Kings Heath, Harborne, Selly Oak, Northfield, Erdington, Handsworth, Sparkhill, Acocks Green and Yardley. Call us to confirm coverage for your postcode.
Can I request a specific carer?
Yes. We take great care in matching clients with compatible carers. During your assessment, we'll learn about the person's personality, interests and preferences so we can make the best possible match.
What if I'm not sure what type of care is needed?
That's completely fine. Many families contact us without knowing exactly what support is required. Our care manager will help you understand the options and identify the most appropriate level of care during the assessment call.
Is Marula Support Services CQC registered?
Yes. We are registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our CQC registration number is 1-16415027168.
What happens to my information?
Your information is held securely and treated with complete confidentiality. We will only use it to contact you regarding your care enquiry. It will never be passed to third parties. See our Privacy Policy for full details.
Have a question not answered here? Visit our contact page or call 0121-7020-176.
Explore our services
We offer a full range of home care services in Birmingham. Click any service to learn more before your assessment.
Ready to take the first step?
Scroll up to complete the assessment form, or call us directly — we're here to help.
🔒 All enquiries are completely confidential and carry no obligation.